In a functional Democracy, the Government should strive to ensure the quality of life of all citizens through the provision of safe, efficient, and reliable Public Goods and Services. Such provisions should be accessible uniformly throughout Society, irrespective of economic status or differences in ability. Though many Governments create laws to enshrine the right to such access (e.g., the Rights of Persons with Disabilities Act, 2016 in India), they are usually focused on the provision of basic services only (e.g., Wheelchair ramps). The application of Human Factors in the Design and Engineering of Public Goods and Services can meaningfully improve the user-experience for all citizens, and thereby the participation-quality of a Democratic system. Such consideration is increasingly important as an ever-increasing proportion of delivery is shifted to Virtual/Online modes, as the penetration of digital access tends towards universality with economic development. Furthermore, enhanced Security Protocols increasingly call for Identity-verification as the key to access most services, often including the use of Biometrics (fingerprints and/or retina scans in India’s Aadhaar system). This talk will focus on the few areas where such considerations have already been applied – at least in some parts of the world (e.g., Road Safety & Signage) – and the many where they need to be greatly enhanced (e.g., Online services in non-English speaking developing economies). This keynote will focus on examples from India and around the world to illustrate HFE applications.